- Brentwood, Tennessee, United States
- Hybrid
- Full-time · Manager
- 5+ years
The Manager, Field Services leads and manages a team of field engineers, portfolio of facilities, or projects with responsibility for planning, execution, performance, resource allocation, compliance, and continuous improvement. Provides leadership for field operations, resource planning, and service delivery, ensuring work is completed safely, efficiently, and in alignment with company technology, security, and operational standards.
Responsibilities
- Leads and develops a team of field engineers by establishing priorities, managing performance, providing coaching and development, fostering engagement, and ensuring accountability for results.
- Manages daily field service delivery in accordance with director-established priorities, SLAs, and operating standards.
- Manages the assignment and scheduling of engineering resources across an assigned portfolio, balancing workload demands, identifying resource and capacity gaps, and recommending staffing or prioritization changes to ensure effective service delivery.
- Coordinates implementation of field solutions, including network infrastructure, wireless systems, telecommunications, endpoint devices, structured cabling, physical security technologies, and related operational systems.
- Serves as the first escalation point for complex operational issues, major incidents, service disruptions, and implementation challenges requiring cross-functional coordination and resolution.
Requirements
- Bachelor's degree in Information Technology
- Bachelor's degree in Computer Science
- Bachelor's degree in Business