- Albuquerque, New Mexico, United States
- Full-time
- $61K–$97K per year
- 5+ years
Supports the effective and efficient operation of the 911 Emergency Communications Center through coordination, development, and implementation of strategic initiatives, special projects, and operational improvements.
Compensation
$61,339.00 - $96,866.00
Responsibilities
- Coordinates, plans, and implements strategic projects and initiatives to support the operational effectiveness, efficiency, and continuous improvement of the 911 Emergency Communications Center.
- Provides project management and administrative support to department leadership, including developing project plans, coordinating resources, monitoring project milestones, tracking deliverables, and evaluating project outcomes.
- Coordinates Computer-Aided Dispatch (CAD) system upgrades, updates, enhancements, testing, implementation, and ongoing system improvements in collaboration with technology vendors, Information Technology personnel, and public safety stakeholders.
- Coordinates technology initiatives and system improvements involving 911 telephone systems, Next Generation 911 (NG911), radio communications, Geographic Information Systems (GIS), and other public safety communications technologies.
- Monitors technology projects, system performance, and operational requirements to identify opportunities for improvement, support system modernization, and ensure technology solutions meet the needs of emergency communications operations.