- Ottawa, Illinois, United States
- Entry
The Tier 1 Service Delivery Technician at Surf Broadband Solutions is a frontline customer-facing member of the operations team responsible for performing and supporting FTTH installation and basic troubleshooting.
Responsibilities
- Perform FTTH fiber installations and some service repair calls at residential locations
- Conduct fiber signal performance testing using a signal meter and test cord
- Execute Wi-Fi signal mapping and extension recommendation ideas for mesh networks (Eero placements)
- Troubleshoot basic fiber drop issues and connectivity problems
- Apply basic electronics, connectivity principles, and diagnostic procedures