- Roseville, California, United States
- $28–$33 per hour
- 1–5 years
Provide technical and operational support for title production software, business applications, and related systems.
Compensation
$28.00 - $33.00/hour
Responsibilities
- Troubleshoot, diagnose, and resolve software and application issues while providing timely remote support to users.
- Monitor and document incidents, troubleshooting steps, and resolutions in the incident management system in a timely manner.
- Communicate issue status, progress, and resolutions to customers and internal teams professionally and courteously.
- Escalate complex issues and collaborate with development and IT teams when needed.
- Maintain a high degree of first-contact problem resolution.
Requirements
- Associate degree
- related certification
- equivalent combination of education and experience