- Remote, United States +1 more
- Remote
- $18–$20 per hour
- 2+ years
National Customer Care Representative dedicated to supporting Vitalant’s life‑saving mission by addressing donor inquiries and providing scheduling assistance through various channels.
Locations (2)
- Phoenix, Arizona, United States
- Arizona, United States
Compensation
Pay: $17.50- $20.10 per hour + Shift and bilingual premium pay opportunity
Responsibilities
- Investigate, diagnose, and troubleshoot donor inquiries and issues, offering suitable solutions and alternatives while adhering to response times and guidelines to ensure timely resolution follow up.
- Cultivate lasting relationships with donors and prospective donors through interactive communication channels, including website, chat, text, email and phone.
- Identify recurring system or application issues and elevate to leadership team.
- Resolve escalated issues related to donor portal, donor store, and website troubleshooting.
- Assist with donor scheduling.