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Skill:ticket system usage

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1–2 jobs· newest first

General Support AgentNew
Contabo GmbH · Prague, Czech Republic+2 more
Hybrid · Full-time
First Level Customer Support
Allegion · Groot-Bijgaarden, Belgium+5 more
€34K–€60KHybrid · Full-time

+10K new in the last hour

General Support Agent

Contabo GmbH · Posted Nov 9, 2026

Prague, Prague, Czech Republic +2 more
Hybrid
Full-time

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AI

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Provide first‑line technical and administrative support to international customers via ticket system and live chat, handling networking, billing, account management and contract adjustments.

Locations (3)

Prague, Prague, Czech Republic
Mallorca, Spain
European Union

Responsibilities

Respond to customer inquiries via ticket system and live chat
Resolve basic networking, billing, account and contract issues
Collaborate with Billing and Technical Support teams
Update knowledge and upskill on products and processes

Requirements

Completed commercial or technically oriented vocational training or comparable qualification

Skills

ticket system usage basic networking knowledge billing inquiries account management contract adjustments cloud‑based products service‑oriented approach independent and responsible work style strong communication skills Professional English ticket system live chat

Benefits

Meal vouchers
MultiSportCard
Sick Pay
Induction program
30‑day vacation

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First Level Customer Support

Allegion · Posted Nov 3, 2026

Groot-Bijgaarden, Flanders, Belgium +5 more
Hybrid
Full-time
€34K–€60K per year

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First level customer support specialist handling incoming queries, troubleshooting technical issues, and maintaining knowledge base.

Locations (6)

Groot-Bijgaarden, Flanders, Belgium
Germany
Belgium
Netherlands
Austria

Switzerland

Compensation

Voor deze functie bieden wij, afhankelijk van kwalificaties en ervaring, een bruto jaarsalaris tussen € 34.300 en € 60.000.

Responsibilities

Accept, register and categorize incoming questions and tickets via phone, e-mail or ticket system
Analyze and resolve first‑line technical questions and software issues independently
Document complex issues accurately and escalated to second line support or consultants
Maintain internal knowledge base, FAQs and work instructions
Monitor open tickets and communicate clearly and timely to end users

Requirements

Bachelor's in IT or equivalent
Nice to have: Fluent in Dutch or French
Nice to have: Knowledge of German
Nice to have: Knowledge of English

Skills

Ticket system usage Phone and e‑mail support Problem solving Technical troubleshooting Knowledge of IT environments Workforce Management or HRM Ticket system Software issue handling

Benefits

Flexible working hours
Hybrid work model
Modern work equipment
Team events
Training opportunities

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