- Buffalo, New York, United States
- On-site
- Full-time · Entry
- $20–$27 per year
Provide hardware-focused support for Motive devices, troubleshoot installation and connectivity issues, and assist in RMA processes.
Compensation
$20—$27 USD
Responsibilities
- Answer inbound inquiries via hotline, chat, and email during EST business hours
- Troubleshoot hardware, installation, connectivity, and device-health issues
- Escalate complex issues to Engineering
- Walk customers through device installation and diagnostics
- Assess returned devices in the Buffalo lab
Requirements
- Nice to have: 1+ years technical customer service experience
- Nice to have: analytical skills
- Nice to have: attention to detail
- Nice to have: time management