Transaction testing jobs

Operations Analyst - Research & Adjustments (Enterprise Transaction Services)

Bank of America · Posted Nov 9, 2026

Open

College Park, Maryland, United States
On-site
Full-time · Associate
2+ years

Operations Analyst - Research & Adjustments (Enterprise Transaction Services)

Bank of America · Posted Nov 9, 2026

Open

College Park, Maryland, United States
On-site
Full-time · Associate
2+ years

Operations Analyst - Research & Adjustments (Enterprise Transaction Services)

Bank of America · Posted Nov 9, 2026

Open

College Park, Maryland, United States
On-site
Full-time · Associate
2+ years

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This role is dedicated exclusively to Quality Assurance testing within Research & Adjustments (R&A). The analyst will operate independently from day-to-day production activities and will be responsible for conducting objective reviews of completed casework to validate adherence to procedures, policy requirements, and established decisioning standards.

Responsibilities

Assists with coordination of implementation for products, services, and operational solutions
Supports the design, documentation, implementation, and monitoring of new products and services
Provides guidance regarding procedural, technical, and operational changes
Expands business products knowledge within operations environment
Builds network by developing relationships with partners and teammates

Skills

Check Operations check processing Research & Adjustments Quality Assurance testing transaction testing data analysis process documentation

Manager, Quality Assurance

Pacific Life · Posted Nov 3, 2026

Open

Charlotte, North Carolina, United States
Manager
$113K–$139K per year
5+ years

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Lead an independent Quality Assurance function within Pacific Life’s Life Operations organization, driving risk-based reviews, reporting, and continuous improvement to enhance processing and service quality.

Compensation

$113,490.00 - $138,710.00

Responsibilities

Lead the Life Operations Quality Assurance program, establishing consistent standards, risk-based reviews, sampling, scoring, and calibration practices.
Turn quality findings into actionable insights, identifying trends, systemic risks, and opportunities to improve operational performance and customer outcomes.
Drive root-cause analysis and corrective action, partnering with operational leaders to address issues and ensure improvements are effective and sustainable.
Deliver meaningful quality reporting and governance, giving leaders clear visibility into performance, risks, recurring issues, and control effectiveness.
Lead and develop a high-performing Quality Assurance team, building strong capabilities while maintaining the independence and objectivity of the QA function.

Requirements

Bachelor’s degree or equivalent professional experience
Nice to have: life insurance operations
Nice to have: policy servicing
Nice to have: claims
Nice to have: customer service

Skills

quality assurance

Operations Analyst - Research & Adjustments (Enterprise Transaction Services)

Operations Analyst - Research & Adjustments (Enterprise Transaction Services)

Responsibilities

Requirements

Skills

Benefits

Operations Analyst - Research & Adjustments (Enterprise Transaction Services)

Responsibilities

Skills

Manager, Quality Assurance

Compensation

Responsibilities

Requirements

Skills

Benefits

Benefits