Transformation frameworks jobs

LOT Lead - Service Management

Bosch Group · Posted Nov 11, 2026

Bangalore, Karnataka, India
15+ years

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Lead end‑to‑end delivery and product management of ServiceNow products, AI development and strategic ITSM initiatives, driving service levels, AI use cases, and global transformation initiatives.

Responsibilities

Own end‑to‑end delivery and product management of ServiceNow products, AI development and strategic ITSM initiatives
Be accountable for service levels (SLAs, availability, user satisfaction), and drive AI use cases from proof of concept to rollout within AI governance and security requirements
Lead the receiving teams through the service transition: knowledge transfer, reverse shadow, readiness sign‑off and hyper care
Lead, hire and develop team leads, developers, L2 engineers and contractors, building India as a ServiceNow and AI competence center
Manage the contracting partner, budget and stakeholders, reporting delivery, service and financial status to the tribe lead

Requirements

Bachelor’s or Master’s degree in computer science or information technology
Nice to have: AI
Nice to have: Digital Transformation
Nice to have: AIOps
Nice to have: Cloud certifications

Skills

ITIL V4 IT service management transformation frameworks

Director of Data and Analytics, Self Service Cloud

Director of Data and Analytics, Self Service Cloud

Locations (4)

Compensation

Responsibilities

Skills

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LOT Lead - Service Management

Responsibilities

Requirements

Skills