- Dallas, Texas, United States
- Manager
- 5+ years
The Manager, UX/UI Researcher & Strategist, reporting to the Director, Digital Strategy and Engagement, provides leadership and oversight for user experience research and strategy within the Digital team in the Department of Communications, Marketing, and Public Affairs.
Compensation
Salary is commensurate with education, skills, and relevant experience.
Responsibilities
- Lead UX research and strategy for complex digital projects, establishing appropriate research methods, experience strategies, usability approaches, mockups, deliverables, schedules, and quality standards in coordination with departmental leadership and project stakeholders.
- Manage, mentor, and develop UX/UI team, including the Sr. UX/UI Strategist, providing strategic direction, coaching, feedback, workload guidance, and professional development; manage cross-functional dependencies and systems to ensure effective collaboration, alignment and delivery initiatives.
- Plan and conduct qualitative and quantitative research and usability activities, including interviews, surveys, contextual inquiry, usability testing, card sorting, tree testing, and related methods; synthesize findings, analytics, behavioral data, and stakeholder input into actionable recommendations.
- Develop and communicate UX deliverables, including research plans, personas, journeys, task flows, experience maps, site maps, information architectures, prototypes, wireframes, and strategic recommendations appropriate to project needs.
- Attend discovery sessions and research workshops to identify user needs, business objectives, content requirements, technical constraints, and opportunities, and facilitate alignment among multidisciplinary project teams.