- Allen, Texas, United States
- Hybrid
- Full-time · Associate
- $55K–$60K per year
- 1+ years
Execute high-availability incident response for remote-hosted and Cloud-enabled customer operations during the night shift.
Compensation
Target Base Salary Range: :$55,000- $60,000
Responsibilities
- ServiceNow Incident Management, Change Management, and Problem Management
- Remote network surveillance and event response
- Triage and resolution of service-impacting incidents within SLA’s
- Participation in complex troubleshooting with next-tier SME’s
- Customer-facing technical support delivered via telephone, email, and web portal
Requirements
- High school diploma or equivalent
- Nice to have: Network Operations
- Nice to have: Telecommunications
- Nice to have: Cisco CCST
- Nice to have: CCNA