Operations Technician responsible for installing, configuring, testing, troubleshooting and maintaining hardware and server software in Google data centers.
Responsibilities
Deploy and operate new data center infrastructure across projects or functions.
Report issues and follow data center procedures to troubleshoot and diagnose issues with equipment or infrastructure as they arise, and apply the resources needed to resolve identified issues.
Maintain the security and integrity of data, track various forms of media to check for standard data security issues handled in accordance with Google security standards.
Disassemble specific equipment that has reached its end-of-life via part replacement or maintenance, in a team setting.
Repair, fix, and perform preventative maintenance on equipment, servers, machines, or infrastructure based on identified issues with defined solutions and limited guidance.
Requirements
Bachelor's degree or equivalent practical experience
Provide L1–L2 technical support for infrastructure, systems, and applications in production and development environments, both remotely and onsite, following defined operating models and processes.
Responsibilities
Expected to be an SME, collaborate and manage the team to perform.
Responsible for team decisions.
Engage with multiple teams and contribute on key decisions.
Provide solutions to problems for their immediate team and across multiple teams.
Coordinate with stakeholders to ensure timely resolution of technical issues and maintain service continuity.
Operations Technician responsible for installing, configuring, testing, troubleshooting and maintaining hardware and server software in data center environments.
Deploy and operate new data center infrastructure across projects or functions.
Report issues and follow data center procedures to troubleshoot and diagnose straightforward issues with equipment or infrastructure as they arise, and applying the resources needed to resolve identified issues.
Maintain the security and integrity of data, track various forms of media to check for standard data security issues (e.g., data was not properly erased) handled in accordance with Google security standards.
Disassemble specific equipment that has reached its end of life via part replacement or maintenance, in a team setting.
Repair, fix, and perform preventative maintenance on equipment, servers, machines, or infrastructure based on identified issues with defined solutions and limited guidance.
Requirements
Bachelor's degree or equivalent practical experience
Nice to have: Completion of the online Google IT Support Professional Certificate program
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