Install and support IT equipment and provide 1st level phone support to users in a casino/hotel environment.
Responsibilities
Install and support IT equipment like PCs, laptops, printers, thin clients and monitors
Install and support standard office applications like Microsoft Office, Adobe Products
Install corporate casino, hotel and back-of-house applications on PCs/laptops
Systems/Servers/Network Monitoring and identify the problems with the alarms/incidents shown and escalate the problem to management or 2nd level support
Provide phone support to users as 1st level support
Assesses and diagnoses complex problems and end-user needs, determines and implements cost-effective solutions within client constraints, provides Tier 1/Tier 2 IT support, AV/VTC troubleshooting, and user training.
Compensation
The estimated pay range for this role is $75, 427 to $102,000, with the final offer contingent on location, skillset, and experience.
Responsibilities
Assess and diagnose complex problems and end-user needs
Determine and implement cost-effective technically acceptable solutions
Provide Tier 1/Tier 2 IT support, endpoint and account support
Troubleshoot local AV/VTC issues and manage tickets
Set up equipment and coordinate reachback in a remote site environment
Requirements
Associate degree in IT and audiovisual technology, electronics, or related field
Nice to have: Security+ CE or equivalent DoD 8140 qualifying certification
Support Xerox-managed print services at Sherwin-Williams corporate location in Cleveland, Ohio, maintaining device uptime and managing a nationwide fleet.
Compensation
The pay range for this position is $23.00 - $23.00/hr.
Responsibilities
Provide first-level support for Xerox multifunction printers, copiers, and office equipment
Troubleshoot common device issues, including paper jams, toner replacement, feed wheel replacement, and basic operational concerns
Restore devices to working order whenever possible before escalating to technicians
Monitor and manage a nationwide print fleet of approximately 1,000 devices
Ensure printers and multifunction devices remain online and communicating properly
Requirements
High School Diploma or equivalent
Nice to have: Xerox DocuCare experience
Nice to have: Managed Print Services experience
Nice to have: large printer fleet experience
Nice to have: service ticketing and fleet monitoring platforms
