Federal Reserve Financial Services Service Management Sr. Specialist
Federal Reserve System · Posted Nov 5, 2026
- Atlanta, Georgia, United States
- On-site
- Full-time · Senior
- 6+ years
Senior Specialist in Service Management for Federal Reserve Financial Services, responsible for incident, problem, event, request, change, and knowledge management across payment systems.
Responsibilities
- Support and analyze incidents, problems, events, requests, and changes across FRFS products
- Facilitate and execute Root Cause Analysis reports and meetings
- Oversee associated resolutions and implement solutions
- Assist in managing major incidents
- Develop and deliver high level reports, metrics, and analysis
Requirements
- Bachelor’s degree
- Nice to have: ITIL certification
- Nice to have: payments systems