Deliver outstanding support and assistance to agents, insureds, mortgage companies or any external or internal customer, blending clerical and technical accounting and underwriting tasks.
The salary range reflected is a good faith estimate of base pay for the position. In addition to base salary, this role is incentive compensation and benefits eligible, and individual salary will ultimately be determined based on individual experience, skills, qualifications and geographic location.
- Perform various clerical accounting tasks associated with primary accounting functions; processing payments, waiving fees, payment transfer, etc.
- Deliver exceptional customer service via phone and email, addressing a diverse range of inquiries promptly and professionally.
- Assist agents encountering payment issues, system challenges, or questions.
- Review policy endorsements referred for completeness and risk acceptability; acquire additional information as necessary.
- Generate and utilize system-generated reports efficiently.
- Associates Degree plus one or more years of relevant experience, or a combination of education and experience from which comparable knowledge and skills are required.
- Nice to have: previous insurance industry experience
Customer Experience Representative IVermont Mutual Insurance · Montpelier, US