- Remote, United States
- Remote
- Full-time
- 3–6 years
Lead human-centered design research, prototyping, and usability testing for cloud-based EHR and practice management products, ensuring accessibility, safety, and clinician workflow efficiency.
Responsibilities
- Conduct contextual inquiries, interviews, field observations, and surveys with physicians, clinical staff, billers, and patients
- Partner with account managers and support teams to surface usability pain points
- Translate research into personas, journey maps, service blueprints, and system workflows
- Present insights to product and executive leadership
- Facilitate cross-functional design workshops and build low- to high-fidelity wireframes and interactive prototypes in Figma, Sketch, or Adobe XD
Requirements
- Bachelor's or Master's degree in Human-Centered Design, Human-Factors Engineering, Interaction Design, Cognitive Psychology, or a related field
- Nice to have: Experience designing for EHR, practice management, revenue cycle, telehealth, or other health IT products
- Nice to have: Familiarity with clinical workflows and terminology across ambulatory specialties
- Nice to have: Knowledge of ONC Safety-Enhanced Design requirements, NISTIR 7804, or ISO 9241-210
- Nice to have: Experience designing AI-assisted or automation features