Validation test equipment jobs

Customer Service – Product Engineering

Proslide Technology · Posted Nov 4, 2026

Eastern United States, United States
Hybrid
Full-time · Mid
3–5 years

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Supporting clients for commissioned water slide attractions across the Eastern United States, involving technical troubleshooting, maintenance guidance, and regional project leadership.

Responsibilities

Handling and acknowledging of all incoming customer service requests via the electronic ticket system
Trouble shooting and resolution of all customer queries related to product operation and performance
Providing guidance and recommendation to clients on the overall operations and maintenance of commissioned products
Support third party contractors on work being conducted, for warranty and out of warranty service
Represent Customer Service Account Management for exploring project opportunities with clients for product enhancements and upgrades

Requirements

Bachelor’s Degree or Technologist/Technician in Manufacturing, Electrical, Industrial or Mechanical Engineering

Skills

Customer facing role experience Handheld tools proficiency DC and AC principles Motor controls (VFDs)