Lead a team of Program Managers, Technical Product Managers, and Business Analysts to optimize and scale customer-facing support journeys across Apple’s digital support channels.
Locations (2)
Austin, Texas, United States
Sunnyvale, California, United States
Responsibilities
Lead and mentor a high-performing team of program managers, technical product managers, and business analysts
Optimize, scale, and execute customer-facing support journeys across digital channels
Serve as the operational bridge between Product Management, Engineering, Content Strategy, Retail, and Service Operations
Drive major product introductions, new feature integrations, and scalable customer experience optimizations
Ensure flawless day‑one readiness for new Apple products and global service expansions
Requirements
Bachelor’s degree in Business, Computer Science, Engineering, Marketing, or equivalent practical experience
Advanced degree (MBA or MS) is a plus
Nice to have: conversational AI
Nice to have: virtual assistants
Nice to have: LLM‑driven self‑service customer support
