- Irapuato, Guanajuato, Mexico
- Hybrid
- Full-time · Mid
Management of customer claims across the region combining quality engineering rigor with claim coordination excellence, advising Business Lines on design improvements arising from recurring failure patterns.
Compensation
Competitive compensation and a global incentive program tied to business and performance targets
Responsibilities
- Lead the end-to-end technical management of customer claims across the South America region, from claim intake through root cause analysis, CAPA implementation, and case closure.
- Perform technical failure investigations using dimensional, material, and metallurgical evidence to identify failure modes and validate root causes in collaboration with Plant Engineering teams.
- Own and drive Root Cause Analysis (RCA) activities utilizing structured methodologies such as 8D, Ishikawa, and 5-Why, ensuring robust corrective and preventive actions are implemented.
- Manage the execution and follow-up of CAPA actions, monitoring progress, ensuring SLA compliance, and verifying effectiveness before case closure.
- Conduct technical reviews of warranty claims, validating engineering justification and failure analysis before financial approval is granted.
Requirements
- Bachelor's degree in Mechanical Engineering
- Bachelor's degree in Industrial Engineering
- Bachelor's degree in Materials Engineering
- or related technical discipline
- Nice to have: mining comminution processes