- Remote, United States
- Remote
- Mid
- 2–4 years
Performs real‑time analytics to monitor contact center call traffic, evaluate workforce operational targets, and predict resource demands.
Responsibilities
- Monitors real‑time queue metrics and contact center staff performance
- Utilizes real‑time allocations of resources and prioritizes channels
- Escalates staffing change requests
- Partners with Workforce Scheduling and Forecasting groups
- Monitors and drives real‑time adherence to schedules
Requirements
- Bachelor's degree
- Nice to have: experience with Workforce Management platforms
Skills
Benefits
- competitive pay
- health insurance
- 401K
- stock purchase plans