- India
- 9–12 years
Lead Functional Consultant for Oracle Cloud Service and Field Service, responsible for incident resolution, service request management, and functional leadership of offshore teams.
Responsibilities
- Resolve L2/L3 incidents and service requests in Oracle Fusion Service / Field Service (OFSC) or EBS Service modules
- Support service request management, installed base / asset tracking, service contracts, entitlements, warranty and depot repair flows
- Support field service dispatch, scheduling, technician mobility, parts/debrief and integration with inventory and billing
- Act as functional lead: review solutions, guide the offshore team and own the quality of RCA and fixes
- Gather requirements for minor enhancements; write functional specs; configure and test changes
Requirements
- B.E. / B.Tech / MCA / M.Sc or an equivalent degree (B.Com / M.Com / CA / MBA Finance acceptable for finance roles)
- Nice to have: Oracle Cloud CX Service / Field Service certification
- Nice to have: Experience in a high-tech or capital-equipment service organisation