- Mons, Hainaut, Belgium
- Full-time · Senior
- 5+ years
The engineer will support the NATO Communication and Information Agency (NCIA) by responding to, documenting, and solving Level 2 and Level 3 support tickets related to IT services and infrastructure.
Responsibilities
- Respond to, document, categorize and solve all assigned tickets according to internal processes and procedures.
- Participate in daily reporting and planning activities (daily stand-ups).
- Participate in workshops, events, and conferences related to supported services.
- Install, maintain, monitor and support JSSC services (Intel-FS, ANB, Release Server, CoreGIS, HMART, CSD IPL/IWS, ICMT, AOSS, NAMIS, NABIS, REACT).
- Provide timely response and resolution to all support tickets (incidents, service requests, changes, internal activities).
Requirements
- Nice to have: WSO2
- Nice to have: Kafka
- Nice to have: Apache Camel
- Nice to have: Redis
- Nice to have: PostGres