The IT Technician I serves as the first point of contact for IT-related support requests, providing timely and effective technical assistance to employees across endpoint devices, Microsoft 365 services, printers, and workplace technology.
Responsibilities
Provide first-line technical support to employees locally and remotely
Respond to, troubleshoot, and resolve incidents and service requests within established SLAs
Escalate unresolved issues to Level 2 or Level 3 support teams
Assist users with hardware, software, mobile devices, peripherals, and collaboration tools
Configure, deploy, and support laptops, desktops, and peripherals
Requirements
Diploma (DEC/AEC) in Computer Science, Information Technology, or a related discipline
Nice to have: Good knowledge of good clinical practices (GCP)
Nice to have: Knowledge of Health Canada regulations
Nice to have: Knowledge of Food and Drug Administration (FDA) guidelines
Company benefits package (medical, dental, vision, RRSP, vacation, personal days, virtual medical clinic, public transport discount, social activities)
Responsible for implementing, administering, and supporting enterprise identity and security capabilities across Saviynt, Microsoft Azure, AWS, Active Directory, and related platforms.
Responsibilities
Administer and configure Saviynt Enterprise Identity Cloud
Implement and support joiner, mover, and leaver processes
Configure identity lifecycle workflows, provisioning and deprovisioning
Configure and troubleshoot application and directory connectors
Support access requests, approvals and access certifications
Requirements
Bachelor’s degree in IT related field
Nice to have: CISSP
Nice to have: Saviynt certification
Nice to have: Microsoft Azure security certification
Senior technical expert and principal customer advisor across AWS services, troubleshooting complex multi-service issues and guiding customers on best practices.
Responsibilities
Resolve complex customer issues spanning multiple AWS services using structured troubleshooting and root cause analysis
Act as a trusted technical advisor to customers, guiding adoption and best-practice use of services such as EC2, S3, DynamoDB, RDS, Lambda, CloudFront
Work with customer technical and business stakeholders on incidents, architectural trade-offs, support strategies, and risk management
Collaborate with AWS engineering and service teams to resolve complex issues and share customer feedback
Create technical content, build tools, review methods, mentor teammates, and participate in interviews
Requirements
Bachelor's degree in Computer Science, Engineering, Mathematics, or equivalent professional experience
Nice to have: full application stack management
Nice to have: security best practices for network and web application firewalls
Nice to have: incident management for business-critical systems in a 24x7 environment
As a Cloud Support Engineer, you will serve as a senior technical expert and principal customer advisor across the full breadth of AWS services. This role combines expert-level technical troubleshooting with strategic customer engagement — you will lead resolution of complex, multi-service issues while serving as the "voice of the customer," crafting and executing strategies that drive adoption, operational excellence, and business value for your customers.
Responsibilities
Resolve complex customer issues that can span multiple AWS services, using structured troubleshooting and root cause analysis to deliver tailored solutions.
Act as a trusted technical advisor to your customers, guiding the adoption and best-practice use of services such as Amazon EC2, Amazon S3, Amazon DynamoDB, Amazon RDS, AWS Lambda, and Amazon CloudFront.
Work with customer technical and business stakeholders on incidents, architectural trade-offs, support strategies, and risk management.
Work with AWS engineering and service teams to resolve complex issues, and share customer feedback and recurring patterns to help prevent future issues.
Help the wider team grow by creating technical content (articles, tutorials, trainings), building tools and review methods other engineers can use, mentoring teammates, and taking part in interviews.
Requirements
Bachelor's degree in Computer Science, Engineering, Mathematics, or equivalent professional experience
Nice to have: Distributed computing environments
Nice to have: Serverless technologies (AWS Lambda, Amazon API Gateway, AWS IoT, mobile and messaging technologies, or AI-related technologies)
Cloud Support Engineer - Big Data, AWS Support Engineering
As a Cloud Support Engineer, you will serve as a senior technical expert and principal customer advisor across the full breadth of AWS services, leading resolution of complex, multi-service issues while serving as the "voice of the customer."
Responsibilities
Resolve complex customer issues that can span multiple AWS services, using structured troubleshooting and root cause analysis to deliver tailored solutions.
Act as a trusted technical advisor to customers, guiding the adoption and best-practice use of services such as Amazon EC2, Amazon S3, Amazon DynamoDB, Amazon RDS, AWS Lambda, and Amazon CloudFront.
Work with customer technical and business stakeholders on incidents, architectural trade-offs, support strategies, and risk management.
Collaborate with AWS engineering and service teams to resolve complex issues and share customer feedback and recurring patterns to help prevent future issues.
Help the wider team grow by creating technical content, building tools and review methods, mentoring teammates, and participating in interviews.
Requirements
Bachelor's degree in Computer Science, Engineering, Mathematics, or equivalent professional experience
A technically skilled, resourceful, and customer-focused Sales Engineer to support both prospective and existing customers throughout their journey with Mashgin, spanning discovery, solution design, technical demonstrations, integrations, pilot execution, deployment readiness, and complex technical initiatives.
Compensation
Starting base salary of $105,000+, depending on experience and qualifications.
Responsibilities
Partner with Sales and existing account teams to understand customer workflows, technical requirements, infrastructure, and expansion opportunities
Lead technical discovery, product demonstrations, solution walkthroughs, and feasibility discussions with operational and IT stakeholders
Identify technical dependencies, limitations, and potential blockers early; recommend appropriate configurations or alternatives
Collaborate with internal Product teams to design and validate customer workflows involving Mashgin hardware, software, cloud services, and third-party platforms
Coordinate integration requirements and testing payments, POS, loyalty, stored value, campus dining, and other enterprise systems
Support advanced scientific computing and high-performance infrastructure environments associated with Argonne National Laboratory, focusing on Lustre Parallel File Systems and HPC Networking.
Responsibilities
Design, build, configure, and support Lustre parallel file system environments for large-scale HPC workloads
Responsible for implementing, administering, and supporting enterprise identity and security capabilities across Saviynt, Microsoft Azure, AWS, Active Directory, and related enterprise platforms, with an immediate focus on supporting the migration of identity lifecycle capabilities from Microsoft Identity Manager (MIM) to Saviynt.
Responsibilities
Administer and configure Saviynt Enterprise Identity Cloud
Implement and support joiner, mover, and leaver processes
Configure identity lifecycle workflows, provisioning and deprovisioning
Configure and troubleshoot application and directory connectors
Support access requests, approvals and access certifications
Requirements
Bachelor's degree (IT related field) or additional related equivalent work experience
Nice to have: Microsoft Identity Manager (MIM)
Nice to have: MIM migration to Saviynt
Nice to have: MIM Synchronization Service and Management Agent
Nice to have: Identity attribute mapping and synchronization-rule
As a Senior Test Engineer, you will be responsible for validating the functional reliability and performance of our connected camera fleet across the entire hardware-to-cloud ecosystem.
Compensation
Estimated Annual Pay Range
$150,000—$220,000 USD
Responsibilities
Execute structured system validation test plans for release candidates to ensure core firmware functionality, network resilience, and seamless cloud connectivity
Perform augmented and exploratory testing on new camera features, focusing on hardware-software integration
Run repeated stress and longevity tests to identify memory leaks, thermal bottlenecks, and overall system degradation over time
Write, maintain, and execute automated test scripts (primarily in Python) to run against physical hardware in our test lab
Automate critical regression test cases to increase coverage and reduce manual testing cycles for weekly/monthly firmware OTA releases
Cloud Support Engineer - Networking, AWS Support EngineeringNewAmazon · Mexico City, Mexico
Sales EngineerNewMashgin · Remote
Senior Test Engineer, CamerasNewVerkada · San Mateo, US