- Remote, India
- Remote
- 3–6 years
Provide L2 support for enterprise backup and storage infrastructure, troubleshooting incidents, managing backup platforms, and ensuring data protection and SLA compliance.
Responsibilities
- Provide L2 support for backup incidents, job failures, alerts and service requests
- Administer and troubleshoot enterprise backup platforms such as Commvault, Veritas NetBackup, Veeam or equivalent tools
- Investigate failed backups, missed schedules, agent issues, connectivity failures and backup performance problems
- Monitor backup job status, success rates, retention compliance and backup capacity
- Execute approved restore and recovery requests for files, virtual machines and supported workloads
Requirements
- Nice to have: vendor certifications Commvault Veeam NetBackup enterprise storage platforms
- Nice to have: basic scripting knowledge PowerShell Python Shell