- Bangalore, India
- On-site
- Full-time · Staff
- 8+ years
Senior technical support engineer specializing in SASE and Prisma Access, providing enterprise-level troubleshooting, mentorship, and documentation.
Responsibilities
- Lead resolution of critical technical issues
- Debug routing and connectivity across hybrid environments
- Perform packet and log analysis for RCA
- Advocate for premium enterprise accounts
- Collaborate with Product Management and Engineering
Requirements
- Nice to have: Palo Alto Networks certifications PCNSA PCNSE PCSAE
- Nice to have: Cisco CCNP CCIE CISSP
- Nice to have: Identity provider integrations SAML 2.0 Okta Azure AD
- Nice to have: AI and automation familiarity
- Nice to have: Basic scripting skills