Perform all-purpose customer service duties in a collision repair service center, including greeting customers, assessing needs, coordinating with estimators, handling vehicle documentation, arranging transportation, and ensuring efficient repairs.
Responsibilities
Greet customers in person or on the phone
Assess customer needs and provide guidance
Assist collision estimators with drop-offs, mapping, marking, and photographing vehicles
Arrange customer transportation
Prepare paperwork and perform active customer deliveries
Quotation Specialist based in Calgary/Edmonton, AB, responsible for quoting new jobs, coordinating specifications, negotiating pricing, and supporting project management teams.
Locations (2)
Calgary, Alberta, Canada
Edmonton, Alberta, Canada
Responsibilities
Efficiently quote all new jobs that are out for tender
Determine if requested specifications are achievable and align with customer requirements
Obtain RFQs from partners and coordinate specification layout
Negotiate with key suppliers to obtain project pricing
Act as a liaison with vendors, contractors and internal staff
Respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution resolving routine and basic problems.
Compensation
For eligible positions, compensation may include participation in a bonus or sales incentive plan, subject to the terms and conditions of the applicable plan documents.
Responsibilities
Interacts with customers by phone or in person to provide information and to ensure best service possible.
Handles and resolves customer complaints, special orders, or returns in-store, via phone or mail.
Obtains and examines all relevant information to assess validity of complaints and to determine possible causes.
Receives and processes orders, provides information concerning pricing, changes in service, discontinuance, and shipping.
Keeps records of customer interactions and transactions, records details of inquiries, complaints, comments, and actions taken.
Lead Front Desk Attendant responsible for managing front desk operations, training staff, and ensuring high-quality service in a residential community.
Responsibilities
Provide alternate assistance and cover desk shifts
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