Support retail operations by engaging customers and facilitating their technology and service needs in a fast-paced environment.
Compensation
Hourly Base Pay: $18.00, plus $5.00 per hour training pay. Within the first 90 days working at T-Mobile, Mobile Associates receive on-the-job training and are eligible for hourly training pay. Once completed, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000/year. All employees at T-Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives.
Responsibilities
Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
Also responsible for other duties/projects as assigned by business management as needed
Requirements
High School Diploma/GED
Nice to have: 6 months of customer service and/or sales experience, Retail environment
This role supports retail operations by engaging customers and facilitating their technology and service needs in a fast-paced environment, building product knowledge and demonstrating technology solutions.
Compensation
Hourly Base Pay: $18.00, plus $5.00 per hour training pay. ... eligible for an annualized incentive target of $18,000/year. All employees at T-Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives.
Responsibilities
Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
Perform other duties/projects as assigned by business management as needed
Requirements
High School Diploma/GED
Nice to have: 6 months of customer service and/or sales experience, Retail environment
This role supports retail operations by engaging customers and facilitating their technology and service needs in a fast-paced environment. It involves building product knowledge, demonstrating technology solutions, and assisting customers throughout their shopping journey.
Compensation
Hourly Base Pay: $19.50, plus $5.00 per hour training pay. Within the first 90 days working at T-Mobile, Mobile Associates receive on-the-job training and are eligible for hourly training pay. Once completed, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000/year. Actual incentives vary based on performance and full-time status. All employees at T-Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives.
Responsibilities
Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
Also responsible for other duties/projects as assigned by business management as needed
Requirements
High School Diploma/GED
Nice to have: 6 months of customer service and/or sales experience, Retail environment
Support retail operations by engaging customers and facilitating their technology and service needs in a fast‑paced environment.
Compensation
Hourly Base Pay: $19.50, plus $5.00 per hour training pay. ... Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000/year. All employees at T-Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives.
Responsibilities
Develop proficiency in customer service and sales to deliver personalized technology and service solutions
Utilize digital tools to demonstrate network coverage, service plans, and product features
Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
Collaborate with colleagues across channels to support a seamless customer experience
Perform other duties/projects as assigned by business management
Requirements
High School Diploma/GED
Nice to have: 6 months of customer service and/or sales experience in a retail environment
Support retail operations by engaging customers and facilitating their technology and service needs in a fast-paced environment.
Compensation
Hourly Base Pay: $19.50, plus $5.00 per hour training pay. Within the first 90 days working at T-Mobile, Mobile Associates receive on-the-job training and are eligible for hourly training pay. Once completed, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000/year. All employees at T-Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives.
Responsibilities
Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
Also responsible for other duties/projects as assigned by business management as needed
Requirements
High School Diploma/GED
Nice to have: 6 months of customer service and/or sales experience in a retail environment
Support retail operations by engaging customers and facilitating their technology and service needs in a fast‑paced environment.
Compensation
Hourly Base Pay: $19.50, plus $5.00 per hour training pay. Once completed, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000/year. All employees at T-Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives.
Responsibilities
Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs
Utilize digital tools consistently to demonstrate network coverage and service benefits during customer interactions
Complete required training to build knowledge of products, services, systems, and processes for effective customer support
Engage customers by exploring their needs and providing hands‑on demonstrations of technology and accessories
Also responsible for other duties/projects as assigned by business management as needed
Requirements
High School Diploma/GED
Nice to have: 6 months of customer service and/or sales experience, Retail environment
This role supports retail operations by engaging customers and facilitating their technology and service needs in a fast-paced environment. It involves building proficiency in customer service and sales to provide personalized device and service solutions.
Compensation
Hourly Base Pay: $19.50, plus $5.00 per hour training pay. Within the first 90 days working at T-Mobile, Mobile Associates receive on-the-job training and are eligible for hourly training pay. Once completed, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000/year. All employees at T-Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives.
Responsibilities
Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs
Utilize digital tools consistently to demonstrate network coverage and service benefits during customer interactions
Complete required training to build knowledge of products, services, systems, and processes for effective customer support
Engage customers by exploring their needs and providing hands-on demonstrations of technology and accessories
Also responsible for other duties/projects as assigned by business management as needed
Requirements
High School Diploma/GED
Nice to have: 6 months of customer service and/or sales experience, Retail environment
Sr Mobile Expert, Bilingual are our most capable experts with a passion for delivering best-in-class customer service experience while also leveraging their retail expertise.
Compensation
Hourly Base Pay: $29.00
Annualized Incentive Target: $7,200
Successful candidate’s actual incentive earnings vary based on performance and full-time status. All employees at T-Mobile, are guaranteed to earn $20/hour inclusive of base pay and incentives.
Responsibilities
Sells appropriate products, features, and services based on customer needs.
Resolves customer pain points in one interaction utilizing in-store systems and digital tools.
Completes ongoing training to keep current and develop knowledge and skills to act as SME in all things T-Mobile.
Consistently leverages digital tools in interactions and onboarding.
Works collaboratively to build and contribute to a culture of sales and service.
Requirements
High School Diploma/GED
Nice to have: Retail: 12+ mos. Neighborhood Mobile Expert
This role manages all operations of a retail store to ensure effective customer engagement and business performance, involving leading store employees through hiring, scheduling, training, and coaching.
Compensation
Total Target Cash Pay Range: $73,600 - $132,700, inclusive of target incentives. Base Pay Range: $55,200 - $99,525
Responsibilities
Lead employee development and coaching to improve customer interactions and complete required training on schedule
Resolve customer issues to enhance the customer experience and align with brand expectations
Manage store operations including staffing, scheduling, labor controls, marketing, and loss prevention to ensure store success
Monitor sales, inventory, and store programs to support operational excellence and implement new initiatives
Also responsible for other duties/projects as assigned by business management as needed