Patient Service Specialists deliver what matters most to our patients and their families, ensure exceptional experiences and thrive on making positive impacts in the community. The PSS will primarily provide support for the Emergency Department but can float to other areas as needed.
Locations (2)
Port St Lucie, Florida, United States
Florida, United States
Responsibilities
Provide a comprehensive, proactive and “Patients First” experience for patients and visitors.
Investigate, triage and resolve patient issues using the established HEART model.
Create a welcome and professional environment, interact with patients and ensure stellar patient experiences.
Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services.
Support front-end technology utilization to promote understanding and comfort levels in use by caregivers and providers.
Assist the department manager in reaching sales and profit goals, maintain a safe and clean environment, provide drug counseling, dispense medication, and support pharmacy operations.
Responsibilities
Create an outstanding customer experience through exceptional service
Establish and maintain a safe and clean environment
Assist the department manager in reaching sales and profit goals
Pharmacy Intern role involving customer service, dispensing medication, processing prescriptions, and providing drug counseling under pharmacist supervision.
Responsibilities
Gain and maintain knowledge of pharmaceutical products and competently discuss them with customers and prescribers
Provide drug counseling to customers
Assist with over the counter medications recommendations
Accurately input patient and prescription information into the pharmacy computer system
Lead a team, oversee daily practice operations, and drive the overall success of the dental office, combining strong leadership, business management, and patient service skills.
Compensation
Competitive Salary: $55,000–$60,000 annually, based on experience and qualifications
Monthly Bonus Opportunities: Earn additional income through a performance-based bonus program
Responsibilities
Lead, coach, and support team members to build a positive, accountable, and high-performing office culture
Oversee staff training, onboarding, scheduling, and performance management
Oversee daily office operations, including scheduling, patient check-in and check-out, and front-office workflows
Manage office financial performance, including revenue, expenses, and profit-and-loss (P&L) results
Monitor key performance indicators (KPIs) and develop strategies to achieve practice goals
Provide compassionate, expert-level pharmacy consulting services to patients, educate and consult patients on medication usage, side effects, and cost-effective options, deliver clinical healthcare services, ensure medication safety, and mentor and train pharmacy team members.
Compensation
The Salary below is being provided to promote pay transparency and equal employment opportunities at Walgreens. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors.
Responsibilities
Provide compassionate, expert-level pharmacy consulting services to patients
Educate and consult patients on medication usage, side effects, and cost-effective options
Deliver clinical healthcare services, including immunizations, diagnostic testing, and medication therapy management
Ensure medication safety through accurate compounding, dispensing, and regulatory compliance
Mentor and train pharmacy team members in a collaborative and supportive environment
Requirements
BS in Pharmacy or Pharmacist Degree
Nice to have: At least 1 year experience as a pharmacist in a retail setting including prescription filling and verification, records and legal compliance, pharmacy operations
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