As an Emergency Department Patient Access Representative, you will be the first point of contact for patients, ensuring accurate registration, communication, and coordination of care in a fast-paced environment.
Responsibilities
Welcome and assist patients and families during Emergency Department visits with empathy, professionalism, and urgency.
Complete patient registration, check-in, and discharge processes accurately and efficiently.
Verify and update demographic, insurance, and financial information.
Answer incoming calls and address patient questions, scheduling needs, and general inquiries.
Support patients with enrollment and navigation of MyChart and other patient communication tools.
Mayo Clinic's Revenue Cycle is hiring a Solution Architect to shape the future of patient access, blending deep Epic front-end expertise with strategic thinking and cross-functional collaboration to deliver integrated solutions that streamline the patient experience.
Locations (2)
Rochester, Minnesota, United States
United States
Responsibilities
Strategic Intake & Solutioning – partner with operational leaders to capture problems and outcomes, evaluate feasibility, and recommend solutions
Technical Leadership & Design – serve as a consultative architect shaping solutions, evaluating options across Epic and vendor products, and partnering with build teams
Cross-Functional Collaboration – facilitate technical committees, build consensus, and gain institutional approvals
Roadmap & Release Planning – stay current on Epic releases, vendor assessments, and emerging AI workflows
Responsible for collaborating with Accenture, vendor, and client teams to document, analyze, design, and support Epic Clinical and myChart applications.
Locations (4)
Mississauga, Ontario, Canada
Ontario, Canada
British Columbia, Canada
New Brunswick, Canada
Compensation
Role Location Hourly Salary Range
British Columbia/Ontario/New Brunswick $27.16 to $51.20
Responsibilities
Document current state business workflows
Assist with the analysis and design of new business workflows
Identify and define detailed product requirements and use cases
Senior Clinical Systems Analyst - MyChart/Cache Programmer
The Senior Clinical Systems Analyst - Web Applications supports core functions of the health system’s applications to enable cost-effective, high quality, efficient, and safe patient care. This position will implement, administer, and support assigned systems under the minimal guidance of senior members of the team.
Compensation
Base Pay Scale: Generally starting at $60.99 - $80.78 per hour
Responsibilities
Provide tier-2 support of application incidents reported through the help desk; including 24/7 on call coverage as required
Provide analytical assistance to junior team members to resolve application incidents, maintenance items, and enhancement requests
Coordinate application support with other information technology teams including Infrastructure, Integration, Reporting, and the help desk
Implement changes using documented procedures that are compliant with department’s policies and procedures
Work with and mentor junior staff members to document workflows
The Epic Patient Access Analyst II independently designs, builds, tests, and supports Epic Cadence, Prelude, Grand Central, referrals, and patient self-service tools.
Compensation
$77,313.60 - $117,873.60
Responsibilities
Independently design, build, and maintain Cadence scheduling (provider templates, visit types, and decision trees), Prelude registration (demographics, coverage, and guarantor workflows), and Grand Central patient movement and bed management.
Translate operational requirements into build and document design decisions.
Build and maintain real-time eligibility, referrals and prior authorizations, patient estimates, and patient self-service tools such as MyChart self-scheduling, eCheck-In, and kiosks.
Resolve eligibility, estimate, and referral issues with operational and revenue cycle teams.
Write and execute test scripts, including end-to-end scheduling, registration, and admission testing, and resolve defects.
The Epic Patient Access Analyst I supports the build, testing, and maintenance of Epic Cadence, Prelude, and Grand Central under the guidance of senior analysts. The Analyst helps AHC’s scheduling, registration, and patient flow teams deliver a smooth patient experience and clean front-end data.
Compensation
$68,640.00 - $108,160.00
Responsibilities
Complete assigned build and maintenance in Cadence, Prelude, and Grand Central under the guidance of senior analysts
Manage provider schedule templates, visit types, departments, registration forms, and bed and unit records
Follow AHC build standards and document all changes
Support real-time eligibility, referral and authorization work queues, and MyChart scheduling and eCheck-In settings
Help research eligibility response and referral issues
Requirements
Associate’s or bachelor’s degree in business, healthcare administration, health informatics, or a related field
Nice to have: Prior Epic experience
Nice to have: NAHAM Certified Healthcare Access Associate (CHAA)
Responsible for billing, coding, claims processing, payment posting, reconciliation, accounts receivable management, insurance follow-up, patient account resolution, payment plan administration, and related revenue cycle activities for the College of Dental Medicine.
Compensation
Pay Range 46,206.00 - 62,322.00 - 78,540.00
Responsibilities
Review charges and coding issues
Research and correct claim, charge, coding, and modifier errors
Perform account and chart audits
Post and reconcile insurance and patient payments
Establish and monitor payment plans
Requirements
High school diploma
Bachelor's degree with accounting courses may substitute for two years of experience
The Licensed Practical Nurse (LPN) is responsible for the delivery of patient care utilizing the nursing process through data collection and assessment, identifying and determining the priority of patient’s problems/needs, and evaluating the process and outcome of nursing care.
Responsibilities
Analyzes the assessment data, evaluates patient's condition, and collaborates with the provider to develop and maintain the patient's plan of care.
Provides education to patients, families, and staff members, in conjunction with other healthcare entities, under the direction of the provider or manager.
Coordinates the care of the patient with other healthcare entities according to the patient's plan of care.
Administers medications in a safe manner, which is consistent with the organizations policies and procedures as well as the state requirements with which they are licensed in.
LPNs in a lead position serve as subject matter experts and clinical and professional mentors within the practice.
Requirements
High School/GED
Nice to have: Medical Assistant Certified (CMA)
Nice to have: EPIC experience
Nice to have: 1 year of clinical patient care experience
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