- Doncaster, South Yorkshire, United Kingdom
- On-site
- Full-time · Manager
- £30K–£30K per year
Lead and coach a team of Home Customer Service Advisors to deliver best-in-class service, setting clear standards and creating an environment where everyone can develop.
Compensation
Salary: £30,073 per annum
Responsibilities
- Lead and coach team daily
- Review customer interactions and survey insights
- Use Power BI to identify trends and improve performance
- Coordinate shift handovers with Assistant Operations Managers
- Support Duty Desk during peak periods
Skills
Benefits
- Quarterly bonuses
- Free parking on Next authorised sites
- Early VIP access to sale stock
- Access to fantastic discounts at Staff Shops
- 10% off partner brands