As a Microsoft Senior Data Center IT Support Technician, you will provide IT support for secure access workstations (SAWs) laptops, servers as well as conference rooms Audio/Visual(A/V). You will also maintain inventory of spare devices for the sites and make sure the latest updates and operating systems (OS) are installed on the devices.
Compensation
The typical base pay range for this role across the U.S. is USD $34.13 - $56.54 per hour. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $45.24 - $63.61 per hour.
Responsibilities
Complies with Data Center business unit policies, procedures, and deadlines
Provides guidance to other technicians on changes to processes and procedures
Completes assigned tickets efficiently and in alignment with relevant Key Performance Indicators (KPIs) per task type independently
Demonstrates expertise in and participates in providing guidance on standard processes and procedures for preparing, installing, performing diagnostics, troubleshooting, replacing, and/or decommissioning IT datacenter technology(ies) and equipment
Reinforces a positive and effective team environment by sharing information and best practices with other shifts/technician teams
Requirements
High school diploma, GED, or equivalent
Nice to have: Associate's degree in Computer Science or related field
Nice to have: 2+ years experience working in a production, mission-critical 24x7x365 datacenter environment
As a Microsoft Data Center Technician (DCT), you will stage, set up and perform hardware deployments, troubleshooting, diagnostics, and decommissions following standard operating procedures.
Compensation
Data Center Technicians ATR-C - The typical base pay range for this role across United Kingdom is £ 36,300.00 - £ 50,100.00 per year.
Responsibilities
Performs diagnostics and troubleshooting following standard procedures, quickly identifies the cause(s) of issues, and replaces faulty components with minimal customer and business disruption.
Performs post-execution quality checks and verifies that grounding, staging, labeling, and cabling are set up properly according to safety protocols, deployment standards, and planned Network Design Tasks (NDTs).
Decommissions hardware for simple changes and refreshes (e.g., memory upgrades, rebuilds) following standard procedures with minimal guidance.
Follows procedures to communicate, report, and elevate incidents to appropriate Microsoft data center operations management units, Technician Leads, and engineering specialists.
Assists and provides guidance to other technicians to complete challenging or complex tasks.
Requirements
High school diploma, GED, or equivalent
Nice to have: Experience supporting IT equipment or related technology
Support and maintain Microsoft data center equipment, perform diagnostics, troubleshooting, and decommissioning under guidance of senior technicians.
Compensation
Data Center Technicians ATR-B - The typical base pay range for this role across Poland is zł 98,200.00 - zł 138,000.00 per year. Certain roles may be eligible for benefits and other compensation.
Data Center Technicians ATR-C - The typical base pay range for this role across Poland is zł 121,700.00 - zł 175,400.00 per year. Certain roles may be eligible for benefits and other compensation.
Responsibilities
Contributes to issue tracking through escalations, asking questions, and seeking guidance on timely resolution of issues from more experienced technicians.
Participates in daily safety briefings, completes required training aligned to the role and workload including safety training, complies with safety procedures (e.g., equipment use, lifting, electrical hazards, ladder/rolling stair use).
Completes assigned tickets efficiently and in alignment with Key Performance Indicators (KPIs) while meeting established Service Level Agreements (SLAs) with guidance from other technicians.
Complies with security and data management procedures and policies with guidance from other technicians and completes the required security training.
Maintains a strong client focus to understand the impact of their work when completing tickets and assigned tasks.
Requirements
Completed High/Secondary School, GED, an apprenticeship/vocational qualification, or equivalent experience
Oversee the delivery, buildout, and ongoing operations of the core infrastructure and foundational technologies in support of the Supercomputing as a Service (SCaaS) business.
Locations (2)
Enebakk, Norway
Rjukan, Telemark, Norway
Responsibilities
Primary regional point of contact and manager for our Supercomputing-as-a-Service system
Oversee data center operations maintenance and sustainability, including defining processes for installing, decommissioning, troubleshooting, and diagnostics assessment
Manage system startup and shutdown, including hardware replacement as necessary
Assigns tasks to technicians and monitors progress against Key Performance Indicators (KPIs) and established Service Level Agreements (SLAs)
Ensure technicians are trained on procedures for installation, deployment, replacement, and post-execution quality check processes
Lead a team of technicians to deploy, diagnose, and decommission hardware in Microsoft data centers.
Locations (3)
Mount Pleasant, Wisconsin, United States
San Francisco Bay area, United States
New York City, New York, United States
Compensation
Data Center Technicians M3 - The typical base pay range for this role across the U.S. is USD $75,400 - $167,900 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $105,800 - $185,300 per year.
Responsibilities
Provide guidance on standard processes for installing, diagnosing, and decommissioning IT data center technology
Ensure compliance with Data Center policies and SLAs
Coordinate task assignments and monitor KPIs
Advise on process improvements and change management
Oversee the delivery, buildout, and ongoing operations of the core infrastructure and foundational technologies in support of the Supercomputing as a Service (SCaaS) business in Norway.
Locations (2)
Enebakk, Viken, Norway
Rjukan, Telemark, Norway
Responsibilities
Primary regional point of contact and manager for our Supercomputing-as-a-Service system
Oversee data center operations maintenance and sustainability, including defining processes for installing, decommissioning, troubleshooting, and diagnostics assessment
Manage system startup and shutdown, including hardware replacement as necessary
Assigns tasks to technicians and monitors progress against Key Performance Indicators (KPIs) and established Service Level Agreements (SLAs)
Ensure technicians are trained on procedures for installation, deployment, replacement, and post-execution quality check processes
Oversee the delivery, buildout, and ongoing operations of the core infrastructure and foundational technologies in support of the Supercomputing as a Service (SCaaS) business.
Locations (2)
Enebakk, Norway
Rjukan, Telemark, Norway
Responsibilities
Primary regional point of contact and manager for our Supercomputing-as-a-Service system
Oversee data center operations maintenance and sustainability, including defining processes for installing, decommissioning, troubleshooting, and diagnostics assessment
Manage system startup and shutdown, including hardware replacement as necessary
Assigns tasks to technicians and monitors progress against Key Performance Indicators (KPIs) and established Service Level Agreements (SLAs)
Ensure technicians are trained on procedures for installation, deployment, replacement, and post-execution quality check processes
Manage safety and security training for technicians
Requirements
High school diploma, GED, or equivalent
Associate degree in Computer Science or related field
Nice to have: 4+ years experience supporting IT equipment
Nice to have: 3+ years experience in a production, mission‑critical 24x7x365 data center environment
Nice to have: certifications: ITIL Foundation, ASICS, CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC), Certified Data Center Professional (CDCP), Microsoft Certified Professional (MCP), Six Sigma Green Belt
Data Center Operations Site ManagerHPE · Enebakk, Norway+1 more