Manage the daily operations of a single Funeral Home location and single line of business, fostering ownership, managing costs, and achieving revenue targets.
Responsibilities
Develop annual business plan and budget well as financial, production and revenue goals.
Prepare annual operational and personnel budgets.
Communicate Company and Market strategies, values, and goals to staff.
Approve expenditures and invoices.
Manage day-to-day operations, delegate workload, and set priorities.
Requirements
High school diploma or equivalent
Technical diploma in Funeral Services or Mortuary Science preferred
Bachelor’s degree in Mortuary Science or other degree required by state/province law
Nice to have: Prior experience managing people
Nice to have: Budgeting and expense control experience
Prepares for services to include delivering and setting up floral arrangements, chairs, caskets, urns, photos and other personal keepsakes or mementos of client families
Prepares documents related to services, cremations, maintenance, as directed by management
Assists with respectful preparation of remains of deceased, including dressing and lifting deceased, or operation of crematory, as permitted by law and in keeping with company regulations
Performs office duties such as answering phones and operating fax machine, computer, multiline phone system, debit card machine, typewriter, postage meter and scale and stereo/video system
Run errands such as for floral delivery, picking up of supplies, documents, etc
Requirements
High school diploma or equivalent
Nice to have: Previous customer service and/or sales experience
Nice to have: Proficient with MS Office suite and databases
Performs on-call responsibilities including taking first calls, talking with families, answering questions, providing initial details, and conducting transfers
Supervises and cares for the deceased in a respectful manner while performing a variety of tasks such as verifying identification, obtaining authorization for embalming, embalming, dressing, styling hair and/or applying cosmetics, preparing cremated remains
Arranges and conducts funeral and memorial ceremonies in a professional, organized and caring manner consistent with company policies and procedures
Negotiates and enters into funeral contracts, handles contracts, legal documents, and collection of payment in accordance with company policies
Ensures client families are informed of special recognition/services available for veterans and ensures the delivery of selected recognition/services
Requirements
High School diploma or equivalent
Completion of or currently enrolled in a dual degree training program at an accredited mortuary college or technical school specializing in funeral and mortuary science
Provides administrative and clerical support to funeral home, cemetery, crematory or combination of these facilities, greeting public and managing documentation and customer interactions.
Responsibilities
Prepares death certificates, prayer cards and related documents
Completes required permits and certificates
Prepares and processes Veteran’s paperwork
Prepares marker monument placement paperwork
Ensures required documentation to support requested products and services are accurate and complies with state/federal regulations and company rules
Compassionate and results-driven sales representative to actively seek out and engage prospective clients with purchasing pre-planned funeral services as well as pre-planned and at-need cemetery/mausoleum property.
Compensation
$50,000 to $100,000 targeted compensation (with higher earnings potential based on exceptional performance)
Responsibilities
Develop trusting relationships with prospective and existing client families in order to generate sales leads
Input prospective client contact information in Customer Relationship Management (CRM) system
Take initiative to contact prospective clients and schedule sales appointments to meet prospective client’s schedule, including evenings and weekends
Applying listening and empathy skills facilitates prospective client through the pre-planning process and selection of services and property that most appropriately meet their needs
Shows property and property features to prospective families for both pre and at-need sales
Requirements
High School Diploma or equivalent
Nice to have: Bilingual, knowledge of another language