Technical Support Engineer
Ververica GmbH · Posted Oct 13, 2026
- Remote, United States +1 more
- Remote
- Full-time · Associate
- 2+ years
Provide first-line technical support for customers using Ververica Unified Streaming Data Platform, diagnosing and resolving issues across Kubernetes, cloud infrastructure, Flink jobs, connectors and SQL.
Locations (2)
- United States
- Canada
Compensation
Competitive compensation: salary, equity and performance bonus
Responsibilities
- Diagnose and fix issues across the stack, from Kubernetes and cloud infrastructure to Flink jobs, connectors and SQL
- Reproduce tricky problems, dig through logs and metrics, and find the root cause
- Escalate to Engineering and Product with clear, well-documented cases
- Explain solutions and best practices clearly to engineers and non-technical stakeholders
- Keep accurate records of cases and resolutions in our ticketing system
Requirements
- Bachelor's in Computer Science or related field, or equivalent practical experience
- Nice to have: Stream processing, Apache Flink or Apache Kafka
- Nice to have: Scripting or programming skills in Shell, Python, Java or SQL
- Nice to have: Terraform or other infrastructure-as-code tools
- Nice to have: Cloud monitoring and observability tools
Skills
Benefits
- Generous vacation
- Personal leave
- Wellness benefits