- Remote, United States +1 more
- Remote
- Full-time · Entry
- 1–5 years
Serves as the first point of contact for students, faculty, and staff providing Tier 1 technical support for software, hardware, and network issues.
Locations (2)
- United States
- Canada
Responsibilities
- Serve as the primary point of contact for students, faculty, and staff contacting the IT Help Desk
- Troubleshoot and resolve Tier 1 issues, such as password resets and account management
- Follow established ITIL priority matrix to evaluate and prioritize service requests
- Create accurate and detailed tickets based on every customer encounter
- Collaborate with IT staff to resolve and manage unresolved tickets in the ticket tracking system
Requirements
- High school diploma or equivalent
- Associate’s degree or bachelor’s degree in computer science or a related field
- Nice to have: CompTIA ITF+
- Nice to have: CompTIA A+
- Nice to have: CompTIA Network+
Skills
Benefits
- Competitive pay
- Robust benefits for full-time employees
- Professional development opportunities

