- Cairo
- Hybrid
- 3–5 years
Provide advanced technical and process support for IT Services customers, managing incidents, troubleshooting, and driving continuous service improvement.
Responsibilities
- Provide technical support and escalation for L1 cases
- Manage, troubleshoot, and resolve complex incidents
- Guide L1 engineers and ensure adherence to SLAs
- Identify trends and contribute to root cause analysis
- Document troubleshooting steps and maintain knowledge base
Requirements
- B.Sc. in Engineering, Telecommunications, Computer Science, or equivalent
- Nice to have: Fortinet Certified Professional
- Nice to have: Zscaler Digital Transformation Administrator
- Nice to have: Palo Alto Networks Certified Network Security Administrator
- Nice to have: Netskope Certified Cloud Associate
Skills
Benefits
- Health and well-being programs
- Diversity & inclusion initiatives
- CSR and employee connect events
- Employee Referral Program
- Change Maker Awards

