The IT Specialist performs Tier 1 and 2 network, systems, and phone support, providing administration of network and communications systems including routers, switches, VTCs, phones, laptops and other IT Specialist systems.
Compensation
The salary range for this position is $85,000 - 100,000.
Responsibilities
Provide installation, tuning, testing, operating, monitoring, upgrading, patching, break/fix, defense, and management of WAN and LAN routing and switching infrastructure hardware and software
Provide installation, tuning, testing, operating, monitoring, upgrading, patching, break/fix, defense, and management of WAN and LAN systems infrastructure hardware and software including PC hardware and software
Configure, install, operate, maintain, defend, troubleshoot, and repair LAN/WAN capabilities, including point-to-point circuits, satellite connectivity, dedicated Internet connections, and broadband Internet connections
Configure, operate, maintain, defend, troubleshoot, and repair LAN PORs
Configure, operate, maintain, defend, troubleshoot, and repair IT infrastructures, including necessary additions and changes to associated routers, switches, external USSOCOM and commercial provider circuits and encryption devices
Responsible for administering and maintaining core IT infrastructure, providing operational support, architectural oversight, and managing complex IT environments.
Responsibilities
Provide operational support for the IT infrastructure production environment
Serve as a subject matter expert in servers, operating systems and IT support tools/technologies
Demonstrate proficiency in IT tools including monitoring, backups, malware control, remote access, inventory management
Configure IT infrastructure solutions to meet complex business and system requirements
Manage system security and permissions in alignment with the IT Security and Compliance Team
Requirements
Bachelor's degree in Information Technology, Computer Science, Business, Engineering
Provide remote diagnostic technical support and resolution to Helpdesk Specialists (Level 2), enabling customers’ forecourt sites to remain operational across Vontier’s customer base in EMEA.
Responsibilities
Proactively access Vontier’s helpdesk portals to review logged cases and triage them appropriately
Verify whether the customer-reported issue is still present and attempt to resolve it remotely
Gather and record all information clearly and accurately
Update the relevant call management portal or intranet as appropriate
Provide excellent customer support, managing expectations sensitively and communicating clearly
Provide high‑quality technical support for Qualys security applications, resolving global customer and partner service requests and collaborating with cross‑functional teams.
Responsibilities
Resolve global customer and partner service requests promptly
Collaborate with cross‑functional teams for high customer satisfaction
Provide support via phone, email, and MS Teams for Product modules over the SaaS platform
Ensure friendly and professional customer interactions throughout the service life cycle
Act as the main point of contact for technical issues, collaborating directly with Development and QA teams
Entry level engineering role providing first‑line onsite and remote technical support and field engineering services to clients.
Compensation
NTT DATA provides a reasonable range of compensation for U.S.-based positions. The starting pay range for this role is $23.08-$43.27.
Responsibilities
Ensures that the assigned infrastructure at the client site is configured, installed, tested and operational.
Ensures that any software that is part of the solution is installed and configured according to client requirements.
Proactively identifies problems and errors as they occur and logs such incidents in a timely manner with the required level of detail.
Liaises with all stakeholders including client IT environments, carriers and colleagues to expediate diagnosis of errors and problems and to identify a resolution.
Investigates first line support calls assigned and identifies the root cause of incidents and problems following knowledge articles.
Requirements
Bachelor's degree or equivalent in Information Technology or Computing or related field.
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