Responsible for anticipating guest needs, managing the bell service desk, coordinating luggage and transportation, and ensuring a clean lobby and excellent guest experience at the NH Collection Maldives Havodda Resort.
Responsibilities
Anticipate all guest needs and handle all guest inquiries
Participate in the effective day to day operation at the Bell service desk
Have complete knowledge of the hotel products and services
Ensure lobby area is clean and tidy at all times
Greet and acknowledge all guests in a polite and friendly manner
To anticipate guest needs, and handle guest inquiries in a helpful and attentive Minor Hotels manner.
To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other Minor Hotels properties.
To have a comprehensive knowledge about the Opera system including but not limited to Front Office function, Profile, and Cashiering.
To oversee the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard of Minor Hotels at all times.
Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow-up is completed on a timely basis.
Barista serving customers, taking orders, preparing and serving beverages, maintaining cleanliness and stock, and providing excellent customer service in a fast‑paced environment.
Responsibilities
Welcome and impress customers by explaining menu and recommending drinks
Take accurate orders and record special requests
Promote current promotions and possess comprehensive menu knowledge
Resolve customer complaints promptly and professionally
Prepare beverages according to standard recipes and quality guidelines