Lead and manage a team of customer service ambassadors, driving performance, coaching, and operational excellence for Airbnb’s Premium Support service.
Seeking a Senior Business Architect based in Canada to bridge the gap between Canadian brokerage operations (clearing, settlement, custody, etc.) and the product/engineering roadmap.
Locations (2)
Canada
Americas
Responsibilities
Map brokerage operations end to end across broker onboarding, account carrying, trade clearing/settlement, custody of cash/securities, books & records, financing, corporate actions, transfers, exceptions, and reporting
Help define target operating models and capability designs
Turn regulatory and operational obligations into product requirements
Write epics, user stories, acceptance criteria, and edge cases
Produce artifacts such as process maps, capability matrices, requirement specs, data/field definitions, state machines, and RACI
Requirements
Bachelor's degree in computer science, engineering, finance, or equivalent
Nice to have: CDS experience
Strategy and Operations Senior Associate, Retail Performance Search+, GTM
This role sits within the Product GTM Team, tasked with accelerating LCS Search+ business growth across the region via the development and adoption of products, tools, and program best practices.
Locations (8)
New York, New York, United States
São Paulo, Brazil
Toronto, Ontario, Canada
Atlanta, Georgia, United States
Chicago, Illinois, United States
Senior Product Enablement Developer, Billing, Google Cloud
Drive technical outcomes by managing and resolving complex enterprise customer billing escalations through advanced diagnosis, analysis, and troubleshooting expertise.
Drive technical outcomes by managing and resolving complex enterprise customer billing escalations through advanced diagnosis, analysis, and troubleshooting expertise.
Contribute to relationship management across several projects and stakeholders as a key technical contributor, providing technical solution strategy to business, account management, and enterprise customers.
Uncover trends in customer issues and business objectives, and proactively create innovative solutions to address them in partnership with Product and Developing teams.
Influence product direction and advocate for customer needs by translating complex technical challenges into actionable strategies for cross-functional teams like Product Management and Software Developers.
Develop an in-depth understanding of underlying architectures to determine root causes, and write code to build customized technical solutions and internal tools that scale diagnostic capabilities globally.
Requirements
Bachelor's degree in Engineering, Computer Science, a related technical field, or equivalent practical experience
Technical Designer in Production responsible for ensuring accurate execution of product specifications during production, maintaining construction, quality, and technical standards.
Responsibilities
Collaborate with designers, fit technicians, product development and procurement teams to resolve production issues and align on product quality expectations
Attend SMS and PPS sample review meetings and track changes to styles
Apply changes to sketches, BOMs, and comment sheets to ensure consistency with approved standards
Follow up on collection changes, cancellations, and keep technical files up to date
Create packaging elements including content and care label artwork
Provide exceptional customer service, drive sales, and support daily store operations at Mackage’s Royalmount Mall boutique.
Responsibilities
Meet and exceed store sales, KPIs and personal targets
Promote and act as a brand ambassador, delivering product knowledge and excellent customer experience
Ensure proactive client engagement using CRM and grow the clientele database
Participate in daily store operations including merchandise reception, labeling, merchandising, POS operations, inventory management, shipping and receiving packages
Maintain store standards and merchandising on the sales floor and back‑of‑house
Develop GTM strategy and work across all markets in the Americas ensuring our strategy accounts for 'nuance by market' while capturing social, search and shopping budgets effectively.
Oversee sales pipeline and ensure we have a scaled operation to grow new product offerings.
Partner on scaling the excellence around our Retail and Shopping strategy and apply best practices to ensure offerings are up to par.
Activate ALCS sales, driving retail/shopping messaging and creating different ways to activate customers, establish a 'Retail/Commerce Campfire' and community cadence.
Work with Performance specialists and sales teams to ensure best practices on feed health and tagging (NVR) to measure and attribute omnichannel solutions across our product portfolio.
Requirements
Bachelor's degree or equivalent practical experience
Nice to have: Experience with Retail or Search advertising products
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