- British Columbia, Canada +4 more
- CA$80K–CA$93K per year
- 6+ years
Lead and manage a team of customer service ambassadors, driving performance, coaching, and operational excellence for Airbnb’s Premium Support service.
Locations (5)
- British Columbia, Canada
- Ontario, Canada
- Quebec, Canada
- Alberta, Canada
- Saskatchewan, Canada
Compensation
$80,000—$93,000 CAD
Responsibilities
- Oversee operational environment for support teams
- Manage escalation and case consults
- Conduct performance reviews and coaching
- Develop and implement best practices
- Ensure staffing and training