Trip Specialist responsible for managing traveler inquiries, providing support via email, text, and phone, and enhancing customer experience for EF Ultimate Break tours.
Locations (3)
Cambridge, Massachusetts, United States
Boston, Massachusetts, United States
Massachusetts, United States
Compensation
First-year on-target earnings of $50,000 with opportunity of some overtime and $5-10,000 bonus potential
Responsibilities
Field calls and resolve traveler inquiries
Maintain primary ownership of traveler cases
Identify and implement opportunities to enhance customer experience
Provide traveler support through email, text, and phone
Collaborate with Tour Director community worldwide
Support the development, testing and maintenance of software components and approved system changes for case management systems including the social care case management system (Mosaic).
Compensation
Salary: Level 3 Apprenticeship £27.780.19
Responsibilities
Support the development, testing and maintenance of software components and approved system changes for case management systems including the social care case management system (Mosaic).
Help improve Mosaic and related case management processes through simple code, scripts, interfaces and developing configuration, working under supervision.
Provide training and support for the use of Mosaic and other technology and software to staff across the council.
Enroll, engage, and successfully complete, including developing the knowledge, skills and behaviours required by, the Level 3 Digital Support Technician Apprenticeship Standard.
Requirements
English and Maths GCSE A*–C / 9–4, Functional Skills Level 2 or equivalent
As a Children’s Services Team Leader, you’ll guide and work alongside a dedicated team supporting children and young people to reach their potential by meeting social, emotional, health, and personal care needs.
Locations (3)
Aylesbury, Buckinghamshire, United Kingdom
High Wycombe, Buckinghamshire, United Kingdom
Buckinghamshire, United Kingdom
Compensation
Salary: £29,000 per annum
Responsibilities
Leading and supporting staff to meet children’s social, emotional, health, and personal care needs.
Creating sessions tailored to individual interests, including arts, sensory play, cooking, team games, outdoor play, and EYFS experiences.
Engaging fully in climbing, water sports, go‑karting, farm visits, parks, and other local activities.
Unterstützung des Customer Support Teams bei Kundenkommunikation, Buchungsabwicklung, Reisevorbereitung und Betreuung vor, während und nach Sprachreisen.
Compensation
eine Vergütung von 633 EUR/Monat
Responsibilities
Unterstützung bei der Organisation und Koordination von Sprachaufenthalten
Bearbeitung von Kundenanfragen per E-Mail und Telefon
Kommunikation mit EF Schulen und Mitarbeitenden weltweit, um serviceorientierte Lösungen für Kundenanliegen zu finden
Allgemeine administrative Arbeiten, wie das Bearbeiten von Buchungsunterlagen
Kundenbetreuung vor Abreise, z.B. Unterstützung bei Visumsfragen oder Übernahme von Vorbereitungstreffen
Requirements
Studium im Bereich Tourismus, Kommunikation, Sprach- oder Kulturwissenschaften
Survey buildings and repair mechanical systems to ensure they are consistent with health and safety standards
Perform maintenance and installation of systems (replace light bulbs and sockets, clean and repair circuit breaker panels, change filter furnaces etc.), assist in setup of systems and conduct repairs when necessary, maintain heating and plumbing systems to ensure functionality
Ability to navigate smart phone, electronic work orders
Survey buildings and repair mechanical systems to ensure they are consistent with health and safety standards
Perform maintenance and installation of systems (replace light bulbs and sockets, clean and repair circuit breaker panels, change filter furnaces etc.), assist in setup of systems and conduct repairs when necessary, maintain heating and plumbing systems to ensure functionality
Ability to navigate smart phone, electronic work orders
Inspect alarm systems (fire, protection) and schedule repairs when needed
Perform manual repairs when necessary (fix locks, replace windows etc.)
Requirements
High school diploma or equivalent
Certificate in HVAC, building maintenance technology or relevant field
Nice to have: Maintenance experience is preferred
Nice to have: High school diploma or equivalent preferred
Nice to have: Certificate in HVAC, building maintenance technology or relevant field will be a plus
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