- Toronto, Ontario, Canada
- On-site
- Full-time · Manager
- CA$55K–CA$82K per year
Responsible for oversight, direction and support of the people and processes performed in for their line(s) of service within the billing delivery center, while also performing transactional duties associated with the billing process.
Compensation
The expected base salary range for this position is $55,000 to $82,000 and may be eligible for bonus awards.
Responsibilities
- Provide day-to-day oversight, direction, and support for billing delivery centre operations within assigned lines of service
- Lead and support a team of billing specialists while performing billing specialist responsibilities as part of a working supervisor role
- Ensure high-quality, timely, and accurate billing outputs through active quality assurance and coaching
- Monitor and manage workload distribution, resource utilization, and staffing schedules including overtime and vacation coverage
- Act as a point of escalation for complex billing issues and service concerns from engagement teams
Requirements
- Nice to have: Process improvement