Assist clients with technical support questions and issues via email, phone, and/or video call, maintain customer setups, investigate technical issues, and provide guidance to customers.
Salary Range: $50,000 to $55,000 annually, based on experience and qualifications
- Triage support issues and determine priorities as per LBMX support guidelines.
- Configure and maintain customer accounts.
- Resolve daily file errors by analyzing the root cause and communicating with the appropriate party.
- Serve as the primary contact for internal and external customers, providing regular updates and follow-up on support tickets as required.
- Investigate and resolve customer technical issues, escalating as needed while maintaining ownership until resolution.
- College diploma or university degree in Accounting, Business Management, Supply Chain Management, or Computer Science/Programming
- Nice to have: data files CSV Excel XML
- Nice to have: Accounting/ERP/POS systems Infor SXe Epicor Eclipse SAP
- Nice to have: EDI standards X12 EDIFACT TRADACOMS
- Nice to have: FTP AS2 VAN
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