- Cache Creek, British Columbia, Canada
- 1+ years
Provide in‑person, hands‑on service at the desktop level, ensuring proper system operation and resolving end‑user service requests.
Responsibilities
- Provide first‑contact support via telephone, web portal, email, and chat
- Prioritize and identify issues affecting Cache Creek systems
- Escalate incidents with accurate documentation
- Build rapport and elicit problem details from service desk customers
- Follow‑up with customers
Requirements
- One year related experience and/or training
- Nice to have: Experience supporting gaming organization