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- Toronto, Ontario, Canada
- Hybrid
- Full-time · Manager
- $70K–$105K per year
- 6+ years
Oversee day-to-day client service and operational delivery for one or more client accounts within Vialto Partners' Immigration Law practice, ensuring consistent, high-quality service and an exceptional client experience.
Compensation
Compensation Range: $70,000 – $105,000 annually.
Responsibilities
- Build and maintain strong relationships with client stakeholders and engagement teams
- Oversee day-to-day operational service delivery for assigned client accounts
- Design, document, implement, and maintain client-specific standard operating procedures (SOPs), workflows, playbooks, and escalation protocols
- Coordinate with legal and engagement teams to monitor case progression, milestones, outstanding actions, and dependencies
- Monitor key performance indicators (KPIs), service level agreements (SLAs), and operational performance metrics
Requirements
- Nice to have: Immigration services
- Nice to have: Global mobility
- Nice to have: Legal operations
- Nice to have: Professional services