- Richmond, British Columbia, Canada
- On-site
- Full-time · Associate
The Pharmacy Support Analyst provides specialized technical and application support for the systems, devices, and operational processes used by pharmacy teams.
Responsibilities
- Provide Tier 1 phone support for pharmacy applications, workflows, workstations, printers, scanners, and related peripherals.
- Troubleshoot incidents involving prescription processing, adjudication, ordering, reporting, user access, integrations, and pharmacy automation systems.
- Support pharmacy platforms such as Kroll, ScripClip, ScriptPro, Netcare, IVR, vendor ordering solutions, and related systems.
- Coordinate escalations with Pharmacy Operations, infrastructure teams, stores, and third-party vendors, maintaining ownership through resolution.
- Participate in application upgrades, testing, pilots, deployments, store openings, hardware refreshes, and pharmacy technology projects.
Requirements
- Diploma or degree in Information Technology
- degree in Computer Systems
- degree in Health Informatics
- Nice to have: Kroll
- Nice to have: pharmacy workflows