- Remote, Canada
- Remote
- Part-time · Entry
Support inbound and outbound customer service and sales projects for a wide variety of clients, handling inquiries, making outbound calls, and upselling products and services.
Responsibilities
- Handle inbound and outbound contacts in a courteous, timely, and professional manner
- Ensure first call resolution through problem solving and effective call handling
- Research systems to find missing information and coordinate with other departments
- Accurately document and process customer claims in appropriate systems
- Lead fact-finding discussions to determine the best options for the customer
Requirements
- High school diploma or equivalent
- Nice to have: one year experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
- Nice to have: State or Federal work experience