Provide assistance, troubleshooting, and problem resolution to end users and customers experiencing service or product utilization issues for Clarivate’s Patent and Trademark Annuities customers.
Responsibilities
Acts as primary escalation point for customers facing complex issues, referring queries to more specialized colleagues or teams as necessary.
Applies developed product or service knowledge to resolve a high number of queries with greater efficiency and level of autonomy within the Customer Care team.
Mentors less experienced colleagues and assists with colleague training and onboarding.
Investigates, reports and documents customer issues and/or enhancement requests.
Contributes ideas for improving services, systems, and processes and eliminating coverage gaps.
Requirements
Bachelor’s degree or equivalent
Nice to have: experience in working in law firm and/or professional environment
Responsible for ensuring the successful resolution of Cornerstone’s most critical customer issues by owning escalated cases end-to-end and driving accountability across internal teams.
Locations (3)
Hyderabad, Telangana, India
Mumbai, Maharashtra, India
Pune, Maharashtra, India
Responsibilities
Own escalated defect cases end-to-end, serving as the single point of contact for customers and ensuring consistent, proactive communication until resolution is confirmed.
Assess, prioritize, and consolidate defect escalations based on business impact, revenue risk, and customer experience.
Partner closely with Engineering, Product, and cross-functional teams to drive resolution, remove blockers, and ensure every escalation has an assigned owner and expected fix date.
Provide Level 1 technical support to users via phone, email, or chat, handling password resets, hardware and software troubleshooting, and escalating unresolved issues.
Compensation
$18 per hour
Responsibilities
Provide general IT end‑user support
Utilize excellent customer service skills and exceed customers’ expectations
Interact via telephone, e‑mail, chat, and one‑on‑one with customers to identify and diagnose technical issues
Provide first level support including resetting passwords, troubleshooting hardware remotely, troubleshooting software, and other “how‑to” questions
Properly escape unresolved issues to the next level of support with strong supporting documentation
As Senior Security Analyst, you will perform advanced investigations and validation of security alerts and incidents to ensure accurate threat identification and effective response. You will play a key role in improving detection quality, monitoring effectiveness, and operational excellence across the Security Operations Center (SOC).
Responsibilities
Serve as the primary escalation point for SOC Analysts during complex security investigations and incident analysis
Lead technical investigations of security alerts and incidents across endpoint, network, identity, cloud, and application environments
Validate alert classifications, severity ratings, incident scope, and escalation decisions to ensure investigation quality and consistency
Perform advanced correlation and analysis across SIEM, EDR/XDR, cloud, identity, network, and endpoint telemetry
Build investigation timelines, collect evidence, document findings, and support escalation decisions in accordance with incident response procedures
Requirements
Bachelor's degree in Information Technology, Cybersecurity, Computer Science, or a related field
Implement and support the technology foundation for CardioOne’s cardiology practices, coordinating infrastructure deployments, network setup, and ongoing support.
Compensation
This is a full time position with a salary range of $95,000–$115,000 annually, plus a comprehensive benefits package
Responsibilities
Execute setup, deployment, and operational support of IT infrastructure for new and existing cardiology practices
Coordinate network drops, install and configure network equipment, firewalls, hardware, and endpoints
Establish secure connectivity across on-premises and cloud environments
Support VPNs, virtual desktops, servers, and application connections
Troubleshoot network, endpoint, software installation, and connectivity issues onsite and remotely
Requirements
Bachelor’s degree in information technology, computer science, engineering, or a related field
Nice to have: supporting healthcare delivery organizations
The Customer Support Associate is the entry point into TicketManager’s on-shore Customer Support organization and is focused on building the foundational product knowledge, customer-service skills, and judgment needed to grow within the team.
Locations (2)
Mesa, Arizona, United States
New York, New York, United States
Compensation
Compensation: $22-$24 per hour & Variable Compensation
Responsibilities
Serve as a frontline point of contact for TicketManager customers, primarily supporting general and non-paid support accounts.
Resolve basic customer inquiries related to platform navigation, user access, ticketing, account setup, and standard product functionality.
Handle guest management requests, including guest list questions, access issues, site or email updates, and other routine guest management needs.
Take a call-first approach to customer support by proactively offering phone or Zoom assistance when it can resolve an issue faster and more effectively than back-and-forth communication over email or chat.
Accelerate the flow of materials, components, and job orders through the manufacturing process to support on‑time production and delivery.
Compensation
The estimated annual base salary range for this position is $73,920 - $97,885.00. Individual pay within this salary range is determined by several compensable factors, including performance, knowledge, job-related skills and experience, and relevant education or training. This role is also eligible for S&C’s annual incentive plan (AIP), subject to eligibility criteria.
Responsibilities
Monitor and expedite material, component, and job‑order flow through all stages of manufacturing
Review prioritized shortage and stalled‑job queues daily
Verify material status and location using ERP records
Identify the specific blocker preventing flow
Coordinate the next required action with cross‑functional teams
Requirements
Bachelor’s degree in Business, Logistics, a related field or equivalent experience
Nice to have: Forklift license
Nice to have: Working knowledge of Oracle or a comparable ERP system
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