- North Sydney, Nova Scotia, Canada
- 1–2 years
This role provides a high level of support to Eftsure's customers, ensuring a positive customer experience and timely issue resolution.
Responsibilities
- Review and import data files from csv/Excel into Eftsure's system using our internal support system
- Manage batch email process using our internal support system
- Respond to level 1 and 2 product support issues via support tickets in Zendesk
- Investigate and replicate support issues raised and raise Jira tickets when necessary
- Test software in preparation of new releases
Requirements
- IT degree or similar experience