- Regina, Saskatchewan, Canada
- Hybrid
- Full-time · Senior
- CA$95K–CA$128K per year
- 4+ years
Help employees and customers get back to work quickly when issues arise with FCC's lending applications. Investigate complex incidents, identify root causes, and work closely with business partners, the Service Desk, and Domain teams to resolve problems and minimize service disruptions.
Compensation
$94,620 - $128,020 (plus eligible to receive a performance based incentive)
Responsibilities
- Investigate, triage and prioritize incidents reported by users and customers related to FCC's lending applications
- Guide users on application navigation, business processes and system functionality
- Determine whether reported incidents are caused by system issues, process gaps, data issues or user error, and coordinate resolution activities
- Collaborate closely with Domain teams, business partners, the Service Desk and technical specialists to resolve complex issues and minimize service disruptions
- Lead root cause analysis activities and recommend corrective actions to improve application stability and user experience
Requirements
- Bachelor's degree in finance, marketing or commerce
- Nice to have: SQL
- Nice to have: root cause analysis
- Nice to have: continuous improvement initiatives
- Nice to have: Bilingualism