Responsible for all budgetary, people development, safety, quality, performance and customer experience for the outbound shipping are of the ShipCenter
Manage and lead a team of supervisors and team leads; coach and mentor the team to ensure performance objectives are met and build positive crew relations and leadership bench strength within the ShipCenter
Measure performance, provide feedback, and hold operations managers accountable for their performance and the performance of their departments
Leverage the supervisors and team leads by brainstorming ideas and rolling them into the creation of improvement plans for the functional area
Drive creation of quality initiatives, process change initiatives, and other lean initiatives to enable functional area and the ShipCenter to meet and exceed business plan
Requirements
Bachelor's degree or equivalent in business administration, industrial engineering, operations engineering, mechanical engineering, supply chain or related discipline
The Support Lead role involves overseeing daily store activities, training crew members, and acting as Manager on Duty to ensure excellent customer service and operational operations.
Responsibilities
Ensures all crew members are Wowing the Customer through personal contact with customers.
Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience.
Helps oversee the daily activities of all store associates, ensuring they are performing their duties effectively and providing excellent customer service.
Assists with the receiving, unpacking, and organizing of new stock to ensure items are quickly and efficiently placed on the sales floor.
Acts as Manager on Duty when needed, taking full responsibility for store operations, staff management, customer service, and addressing any urgent issues.
Oversees store merchandising operations, including receiving, organizing, and displaying products, managing displays, and driving sales while maintaining store standards.
Compensation
Position Starting At: $15.00
Responsibilities
Oversees the receiving, unpacking, and organizing of new stock to ensure items are quickly and efficiently placed on the sales floor
Manages the setup and maintenance of displays for specific store sections, ensuring signage is accurate and promotions are properly highlighted, following corporate guidelines for resets and seasonal updates
Manages the entire process of opening or closing the store, which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation
Acts as Manager on Duty when needed, taking full responsibility for store operations, staff management, customer service, and addressing any urgent issues
Helps oversee the daily activities of all store associates, ensuring they are performing their duties effectively and providing excellent customer service
Director of Guest RelationsNewHSH · Chicago, US